AM
Andrew M
1 reviews | Active since Nov 2024
01 Nov 2024, 16:15
Renew-IT Rivonia –disappointing in the extreme
On 10 October 2024, my wife sent her vehicle in for minor panel beating work. It is now 1 November and she has still not received it back. If you have a lot of time on your hands you can try to phone them – their service specialists are always busy and if you leave a message, they never phone back. Very often, while you wait for someone to answer, you get cut off and have to begin again. On the rare occasion we have been able to speak to them we are told the car is in quality control. As I write this review, I have been waiting for more than an hour for someone to answer the phone. One star rating is too much.
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Replies (1)Renew-it Rivonia's replyOfficial
04 Nov 2024, 08:17Good day Andrew Mitchell
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia.
The Renew-it Team, always@yourservice
Renew-it Rivonia's reply04 Nov 2024, 08:17
Official
Good day Andrew Mitchell
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia.
The Renew-it Team, always@yourservice
