Renew-it Rivonia

What's the point of having a tracking system if it’s not useful for the car owner??? My car has been booked in for repairs 3 weeks ago. The estimated time to have your car fixed is 15 days excluding weekends. Last week on day 4, I got a notification email saying my car was in step 2 of the repairing process. But how does my car only get to step 2 out of 5 on the 10th day of repairs??? I make a call on the next Monday - day 12 of repairs, and I’m told my car is STILL in step 2??? I make a follow up call today and guess what? My car is STILL on step 2!? Today being the 14th day of repairs meaning I’m supposed to get my car on the Saturday. How though when it’s still at panel beaters?? I’m highly disappointed in the service and lack of communication from both the insurance MI WAY as well as Renew It – Rivonia. Now that I’m throwing a fit people want to start making promises but no one can tell me when I can get my car. You guys need to do better.