Renew-it Rivonia
I am going to balance this review,
First time I used renew it Rivonia they perfectly fixed my car, no complaints a lil scratch but I saw it after the car polish disappeared after a week or so ignored it. Their service was good as they updated every step of the car fixing.
I had another accident in June and due to how good the work was first time I went back to fix my car there, it is also a recommended by my insurance. So the car I took has a tomtom navigator with an SD first time car went and came back with the SD. This time around my SD card is nowhere to be found and I am getting a run around from the branch, from a gentleman who was checking the car (I will include names should they not fix this before end of this week) to the person who is apparently the manager. So nobody in that branch knows what happened to the SD card.
I am not happy because they said they remove valuables when the car comes in, but this SD card was inside the radio system (not in the way of anybody fixing the car) as the damage was at the back of the car. So question is who stole the SD card as it was definitely not part of the "valuables" that would have been removed and replaced in the car.
I am yet to get a call back with proper information on this from Renew it Rivonia.
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
This has not been sorted as yet its been almost 2 months now and I am using a car with no SD card.
Not only that, the delay tactics of sending Miway an email that the correct SD card has been ordered is not making this better.
When I spoke to Nissan to ask about the process of getting a card and giving timely feedback (making things easy for Renew it cause I did not need to do that) it was gonna take less than 2 months to get the SD card.
Not only was there ab SD card that was big but now there is no SD card and the follow up we have to do with Renew it is annoying.
Please sort this out, this level of service is not impressive.
This has not been sorted as yet its been almost 2 months now and I am using a car with no SD card.
Not only that, the delay tactics of sending Miway an email that the correct SD card has been ordered is not making this better.
When I spoke to Nissan to ask about the process of getting a card and giving timely feedback (making things easy for Renew it cause I did not need to do that) it was gonna take less than 2 months to get the SD card.
Not only was there ab SD card that was big but now there is no SD card and the follow up we have to do with Renew it is annoying.
Please sort this out, this level of service is not impressive.