SL
Stacey L
1 reviews | Active since Apr 2011
04 Mar 2019, 11:45
Renew-IT - I am still waiting for my car after OVER A MONTH
I have still not received my car back - it has been MORE THAN A MONTH! The worst part is that Renew-IT Rivonia just couldn’t care less. I have used every possible medium to get my car back. They have massive contracts with Insurance companies so one client who has to wait for over a month just doesn't matter. I also don’t understand how Discovery Insure has absolutely no influence over them - Renew-IT even ignores them. WHAT MORE CAN I DO?
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Replies (2)
Renew-it Rivonia's replyOfficial
04 Mar 2019, 15:42Good Day
Thank you for your feedback.
We wish to apologies for the poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
RM
Renew-it Rivonia's reply04 Mar 2019, 15:42
Official
Good Day
Thank you for your feedback.
We wish to apologies for the poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
RM
SL
Stacey L's updateReviewer Update
07 Mar 2019, 08:44Another scripted response that is of no value.
Who is the service manager you refer to?
What is their name and contact details?
Whave did you tell them? W
hat did they say they were going to do about it?
WHoever you are contacting doesnt give a damn because they havent responded.
I sill dont have my car and have NOT received any apologies.
You keep sending me messages that completely contradict each other.
I WANT THIS ESCALATED - clearly whoever you are escalating it do doesn't give a damn.
SL
Stacey L's update07 Mar 2019, 08:44
Reviewer Update
Another scripted response that is of no value.
Who is the service manager you refer to?
What is their name and contact details?
Whave did you tell them? W
hat did they say they were going to do about it?
WHoever you are contacting doesnt give a damn because they havent responded.
I sill dont have my car and have NOT received any apologies.
You keep sending me messages that completely contradict each other.
I WANT THIS ESCALATED - clearly whoever you are escalating it do doesn't give a damn.