Poor workmanship

I am extremely disappointed with the service I received from Renewed Rivonia following the repair of my vehicle after it was ****** and recovered. I was contacted and informed that my car was ready for collection on 25 March 2026 However, upon arrival and while driving to the petrol station with the service consultant, multiple faults were immediately identified — the indicators, hazard lights, and brake lights were not functioning, and the fuel cap could not open electronically. We had to return the vehicle to the workshop right away. After these issues were supposedly fixed, I attempted to leave again, only to notice that the EPC warning light remained on. I returned once more and was told the vehicle had been “recoded.” Unfortunately, the issue persisted, as the EPC light came back on again when I got home. I was then asked to return the following day, where I spent nearly six hours at the workshop, yet the EPC issue was still not resolved. I have now been informed that a new computer box needs to be ordered, which is concerning because this component was already listed in the original repair quotation. This raises serious questions about whether the necessary parts were actually replaced. Furthermore, I have now been told that this replacement can only be done after the Easter long weekend. This is highly inconvenient, as I need to travel and will be forced to use a vehicle that is not fully repaired. In addition, the repeated trips back and forth to the workshop are becoming costly and disruptive. It is unacceptable that I was called to collect a vehicle that was clearly not properly repaired or quality-checked. The lack of thorough inspection and quality control is evident, and the inconvenience caused by multiple return visits, long waiting hours, and unresolved issues is extremely frustrating. Being advised to continue driving the vehicle despite an unresolved EPC fault does not inspire confidence or assurance in the safety and reliability of the repairs. Overall, this experience reflects poor workmanship, lack of accountability, and inadequate quality control processes. I expected a professional and thorough repair service, but unfortunately, I have been left disappointed and significantly inconvenienced.