POOR WORKMANSHIP AND SERVICE

My car was taken in for repairs at Renew it Rivonia, upon collection I noticed that there was a crack on the windscreen I let the consultant know. The consultant went through the pictures that were taken when I had initially brought in the car. From the pictures taken it was evident that the crack was not there. They than suggested that I put in a claim to my insurance(the liver to even suggest such). which I refused because the windscreen was damaged in the their care. They said that an assessor will be asked to look into the situation, It has been 5 days!!! no one called explain... the disrespect and poor workmanship its appalling. I wish I had read other peoples reviews before I took my car there