Poor Service only to be outmatched by poor workmanship

For background, the tailgate of my wife's Honda CRV had an unfortunate but in hindsight minor meeting with a small pole. I was in two minds as to whether we should have it repaired as the car is now 5+ years old but we decided better to do the right thing.

Our journey with Rivonia Renew-It has been a disaster - The feedback during the process was extremely poor. The customer service rep was always unavailable or at constant training but suffice to say I never received a call back even though the front desk staff were always eagerly offering it. It was a bit of a running joke with the front desk that I know he won’t call back but they kept on offering it - In the few instances that I managed to reach the rep - he was either promising to call back with information (which he never did) or he would not be drawn into any conversation about when the car would be back: the online system was giving long dated answers and he was sticking to it - When we initially booked, we were told to bring in the car on a Monday so that that my wife can have it back before the weekend: three weeks later we were begging to take the car back - The paint job done clearly doesn't match which given the nature of the job is really just poor workmanship: given the astronomical prices charged this was extremely disappointing. To make it worse the rep was telling me it was due to a difference in plastic to metal, but clearly on the rest of the car everything matched perfectly. Somehow I kept on saying that everything else was matching and the argument doesn’t make sense but he stuck to his argument – it was as if we were in different universes - I was told there was no reason to be upset.... which made more upset I’d really avoid them at all costs, if your insurer insists on using Renew-It I’d think about changing insurers