Poor service

Im disappointed by your branch. The quality of repairs was poor ! I returned the car to be adjusted on the 25th and was initially told it will take about 2 hours. Consultant came back and said they are understaffed it will be delivered at work after two working days. Made a follow up on Wednesday and my service consultant was not even aware that I brought it back. She confirmed that it's there and ready. Inquired about carpets that I reported were not there when initially collected the car, still nothing! My call was not returned. Thursday around 8h00 called again, same story of carpets but it's ready.

Thursday 11h00 called again, service consultant said I should come and collect it. I said that is not the arrangement I made. I was told it will be delivered. She said it's fine let me make arrangements with the driver. 14h40 called again, was told that consultant is not available, requested to speak to the manager, was put on hold until my airtime cut off.

Receptionist did not even bother to call me back. Called again and held for the manager then was told she is not available. I was promised an email shall be send to the manager.

Before 16h30 I tracked to see if the car is being delivered, nothing is still parked at their offices.

No one bothered to return my call.