HM
Hazeltine M

1 reviews | Active since Jul 2022

21 Jul 2022, 16:07

Poor service and unprofessionalism

Very terrible customer experience at this plant.

Firstly, the car was not fixed properly as there were visible dents, smell and dirt on it. secondly, the further scratched there car. The worst about this is that they tried to conceal it, luckily we had pictures taken before it was brought to them.

They advised us to re-book the car, where they promised a courtesy vehicle on the day it gets book. Come booking day, they are advised there are no courtesy vehicles available. I called in and spoke to Janine, who dropped me when I tried to explain my concerns to her. I further called in and the consultants were so casual about it as it this was not a serious incident.

I will never recommend this place, even to my worst enemy.

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Replies (6)
Renew-it Rivonia
Renew-it Rivonia's reply21 Jul 2022, 17:02
Official
   Good afternoon,

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice 
HM
Hazeltine M's update22 Jul 2022, 08:35
Reviewer Update
Do you perhaps know who we can address the matter with as we are reaching a dead end with the branch for assistance? They are not even responding to our communication.
Renew-it Rivonia
Renew-it Rivonia's reply22 Jul 2022, 08:50
Official
  Good morning, 

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice 
Renew-it Rivonia
Renew-it Rivonia's reply22 Jul 2022, 08:50
Official
  Good morning, 

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice 
HM
Hazeltine M's update22 Jul 2022, 13:11
Reviewer Update
These generic responses are not helpful at all.
Renew-it Rivonia
Renew-it Rivonia's reply22 Jul 2022, 14:17
Official
   Good day,

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the poor services received and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice