Poor Service and Negligence

I had an accident on the 3rd of February and my car was towed to Renew-It Rivonia, I was assigned a service agent by the name of Isaac Simpemba. I sent the case number the next day and claims to First for Women. Since then, inspection of my vehicle was done on the 7th of February and authorization was sent by First for Woman, on the 24th of Feb I received another authorization for additional parts. I am not happy with the service am getting especially the turnaround time, waiting for the car for such a long time is a serious inconvenience. My car was not badly damaged to a point where I could wait for so long, I am still going to wait for the car to be repaired as there are 10 steps that the car must undergo before I get it and it is currently on step 2 (part ordering). I need assistance in prioritizing this matter, I’ve waited far too long and am not sure how much longer do I still need to wait for those parts before the car is fixed. I would really advise First for Women to check their processes especially with third parties, we pay for insurance for peace of mind in such circumstances not to be frustrated and grieved by the process.