Poor Service and Communication

5 month ago I sent my car in to be repaired at Renew It Rivonia (this was the second time for the same incident after they agreed to repair the subpar workmanship from the first time).

As such, they gave me a loan car to use during the duration of repair. For the loan car, they asked for a R 5000 deposit (which is reasonable and I paid the amount with the understanding I would get it back as is the nature of a deposit). The deposit was meant to be transferred back to me.

They returned my car to my home and collected the loan car at the same time. I was assured by the gentleman that he would sort out the return of my deposit. This is took place in February of this year.

5 months later, I am still waiting for this deposit after countless calls, emails and assurances it would be sorted out. In fact, I went in there today and spoke to the manger, who called the operations manager. Yet, no one seems to be able to sort this out or understand who is accountable for this issue.

However, they all say it is a head office problem but there is nothing they can do to remedy this. So, they called the accountsdepartment at head office. The person to deal with was apparently in a meeting and could not be reached to resolve the issue.

Strange, I have never been in a meeting that has lasted 5 months straight.

I think they are hoping I will just forget about it, so they can keep my deposit.