T
Tshego

1 reviews | Active since May 2023

12 Apr 2024, 19:27

Poor Service

My car was book in for hail damage repairs on the 28th of February. The communication was poor from the branch, I had to constantly call to follow to find out the status of the repairs. I was finally called today 12th April to collect my car, I arrived 10 minutes before 4pm and was kept waiting for an hour. I received the car with a dead battery, it had to be jump start 3 times. They told me the was nothing they can do to assist me as the car was booked in for exterior repairs and they did not touch the car inside. I also like to add that the car was perfectly fine when they booked it in. I drove it there, it was not towed. One of the drivers had to drive my car home as they told me they’re closed and if I were to leave my car I would have to leave it outside with the security.

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Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply15 Apr 2024, 08:49
Official
 Good day Tshego

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the management at Renew-It Rivonia. Please note that i have sent out an email to follow up on what's causing the delays  The Renew-it Team, always@yourservice