POOR CUSTOMER SERVICE

I took my vehicle for repairs at Renew It via insurance. They returned the car in December. The car didn't even undergo quality check coz if it did, they wouldn't have returned the vehicle in that state. The branch ignored me when I raised these issues and even sent pictures. I complained to their head office and they took the car back to repair the visible mistakes. But they did not fix the brakes and warning signs appearing on the dashboard. They promised that this will disappear as I drive. I informed them and they promised to book the car in for January. I've been following up with them on this and they are just ignoring me. It is super difficult to get ahold of the branch via their switch board. When I pitch, they tell me my car I not booked in, they will arrange an appointment for me. This is just a way to get me off their backs as they never do. I further discovered that the lock nuts on my wheels are also missing. Its like they took one from each wheel. I am having the worst experience ever and it is not the 1st time they deploy this duck and dive tactics. The previous time I had to report them to my insurance before they booked me in and did repairs on things I wasn't happy about. Now it looks like I have to climb a mountain again before my car is repaired.