poor customer experience

looking at the responses to complaints from Renewit-Rivonia is concerning, copy and past replies which means they dont care.

Not sure if I was just unlucky as I see many 5 stars recently, but I had to take my car back 5 times since Feb 2025 and possibly more times.

The accident was on the right rear of the car and after the first repair which took I received a car with a bumper sprayed but everything underneath it left untreated.

A damaged exhaust that made a loud noise, was welded in many places and held up by a cable tie and a park distance which was not installed. The marketing material on the website they will help with insurance snags but they did not tell me that the exhaust and the park distance was declined. An incorrect exhaust was logged and therefore it was declined so they fixed a badly damaged exhaust which was now shortened and the park distance was incorrectly declined. I called to speak to management and operations team but they were never on site and never available and did not return calls.

In the next few iterations lights were replaced, Toyota SA said that the welding was poor quality and was redone and the bumper replaced and water still leaked into the boot. Management seemed to ignore Toyotas feedback.

Management dont return calls and dont seem concerned. Feels like a volumes business with no quality control e.g. how did quality control pass a broken exhaust which made a loud noise how did quality control miss that the team didnt paint under the bumper.