Poor communication and misleading promises from Renew-It Rivonia.

It takes Renew-It 6 weeks to figure out what parts they will need to repair body damage. Here is my story:

After my insurance(Pineapple) approved my claim, Renew-It informed me that the insurance had approved the repairs to be done with them and that I would need to pay 50% of my excess fees upfront so that they can order the necessary parts.

I paid the full excess fees same day(5th October 2023) and sent Renew-It the proof of payment and Renew-It proceeded to order the parts and i was advised the parts would take 3-4 weeks to arrive and indeed 3 weeks later i got a call to say the parts had arrived and my car was booked for repairs on the 30th of October 2023 with the understanding that I would have my car back in 15 working days(they even made me sign a paper saying that i understand this) but a day before the 15th day of repairs i get an sms saying that they are still waiting for parts.

My first issue is what parts were ordered initially and why was my car booked in if the parts were not all there? and why am I told a day before i am supposed to collect my car that they are still waiting for parts after the car had been with them for a full 3 weeks.

My second issue is the lack of communication. I called twice a week for 3 weeks requesting an update but my service consultant was never available, every time i called in i was told he was busy and he would get back to me and without fail he never gets back to me.

Bottom line is 6 weeks later Renew-It Rivonia is still waiting for parts but they booked my car in saying the parts had arrived.