Poor!!!

Good customer service when dealing with the client but trying to get ahold of the necessary person is a disaster. The consultant is always busy and you will be told that a message will be given to them to call you back which they never do. Parts ordered on a back order aren't kept up to date or chased to have a quicker arrival date.

My vehicle was ****** and recovered. The vehicle on handing to renew-it had little to no diesel remaining which was evident on the dial. Upon fetching my vehicle 2 months later, they had subsequently turned on and driven the vehicle with no diesel in it while fixing it. I had asked before leaving with the vehicle if there was any diesel which I was assured there would be, to getting in and seeing the dial is over the empty line in the opposite direction!! The car had tracked it's last km from the previous time it was DRIVEN which it said 1.. ONE KM left on the tank. I was then told I must go with a driver to the nearest petrol station to fill up a drum and I must go to pay for it as they don't offer any diesel on site.. RIDICULOUS!! How am I meant to collect a vehicle that has NO diesel and one that the company had driven short distances in it with potentially damaging the engine!! Such an enormous cost was paid to Renew-It to repair the damages and they can't give a hoot about putting a few hundred rands of diesel into the car for customer care and to not damage the vehicle when driving it!!