pathetic service
Extremely pathetic service. From 7 June they had all parts to repair my car but as at 13 July they are still not done.
The damage was very minor with only the back bumper damaged, lights were not broken, nothing else. Just the back bumper. No reason given for the poor service, have to hold for 30 minutes when trying to call to find out what's going on. Very pathetic service.
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Renew-it Rivonia's replyOfficial
13 Jul 2021, 09:23Good morning Thamsanqa
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they have advised that the vehicle is currently in the quality control department, once it is ready they will contact you to collect it.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they have advised that the vehicle is currently in the quality control department, once it is ready they will contact you to collect it.
The Renew-IT Team, always@yourservice
Renew-it Rivonia's reply13 Jul 2021, 09:23
Official
Good morning Thamsanqa
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they have advised that the vehicle is currently in the quality control department, once it is ready they will contact you to collect it.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they have advised that the vehicle is currently in the quality control department, once it is ready they will contact you to collect it.
The Renew-IT Team, always@yourservice