DE
DERRON E
1 reviews | Active since Nov 2010
01 Feb 2024, 15:31
PATHETIC
Terrible service, the vehicle was not even washed when returned to me because the battery was flat. The car stood for 2 weeks because Renew It diagnostic reports said the vehicle's fuel pump was faulty but in fact was in limp mode because of a tracking device! One would think that a panelbeating company of this size would THINK that delivery vehicles have tracking and anti hijacking devices. The representative I dealt with answers each time were "wear and tear" i.e fuel pump - wear and tear; fuel gauage - wear and tear; battery - after the vehicle has stood for two months - not covered - wear and tear.
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Replies (1)Renew-it Rivonia's replyOfficial
01 Feb 2024, 16:43Good morning Derron
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
Renew-it Rivonia's reply01 Feb 2024, 16:43
Official
Good morning Derron
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
