Old parts used for repairs and memory stick missing

<p>1. After repairs, i found my memory stick (USB music player) from the car and pocket knife attached to the car keys missing , i have reported this and was told by Saleem from renew-it Rivonia that he can't assist me since it was my responsibility to remove my valuables from the car when bringing it in for repairs, i have logged a complaint with the Service desk and they said they will escalate the matter and ask Saleem to sortout the issue.</p> <p> </p> <p>2. After repairs i found that the spare wheel, instead of a new one had been used to replace the damaged wheel from the car accident i was involved in, i then requested a replacement wheel, i was asked to come through the following day to get it since they didn't have one at that moment,i went to fetch the wheel as arranged and got a used one, as if that wasn't enough... on my way back to my place i start hearing funny noises from the car, so i stop the car to inspect what could be wrong...initially i thought it might be something not properly fitted from the bonet since a new tracking device had been installed the previous day, but no that wasn't the case, i do an inspection on the repairs done by renew-it and walla the covering on the fender is torn, so i call Saleem to inform him that the covering is torn,meaning it wasn't replaced with a new one, he says to me why didn't i report that when i came through to fetch the wheel earlier,so i explain to him that i only heard the sounds after living renew-it,well thanks to the windy weather otherwise i wouldn't have picked it up, well he says to me i can bring back the car so it can be inspected, i do as requested and he says he will have the part ordered for repairs and give me a call when it has been delivered, weeks go by without any text or call from him, i call in to findout the status on this and he says he will call me back he is still going to findout from the technicians if they have the part as yet, ...weeks go buy without any communication yet again, i call him again for a status update, he says he is going to call the technicians yet again and will call me back, he calls back eventually only to tell me that his manager says i must bring in the car to take pictures of the fender cover to show that the insurance paid out and a new part was bought but got damaged, which is false information,the part was never new,it was old and torn, how can a new part be torn in a day and by what exactly and why must i waste petrol just to take pictures and not have the fender cover repaired? </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>