No response or care and after 4 weeks still no assembly taking place

Sadly this is my 2nd time that I’ve used Renew-It and I thought my experience would be better the 2nd time around but clearly my expectations were too much. My car apparently moved from stage 1-4 last week Tuesday after it’s been there for 3 weeks and this is the first update I have got from Andrea the customer service advisor. When I ask about the headlight which I know is damaged she couldn’t even tell me what has happened and was going to call me right back which never happened. With my car due to be picked up on Friday I phoned and left messages on Wednesday, Thursday and Friday including an email none have been responded to and no status updates on their system. Enough now so I walked in there at 12:30 today to get told I must just wait for them because they in a meeting till I insisted I’m not waiting any longer. Still without the meeting continued and Andrea continued to take her time with Veronique. Eventually without any urgency Andrea approached me with such a snotty attitude like she’s doing me a favour. She had no answer or care as to why my calls and email was not answered. She phones the workshop manager whilst I was there and well needless to say I needed to speak to the person myself to get any decent response. My car was still there stripped with parts ordered and no assembly taking place. Now all of a sudden after an irritated customer voiced themselves my car after 4 weeks is going to be done by tomorrow. I can’t wait to see the quality of the workmanship when it’s completed and I’m not holding my breath for anything fantastic.