JC
Jerome C
1 reviews | Active since Jun 2012
13 Mar 2021, 07:20
No Feedback on poor workmanship claim
I have written a previous complaint and the response they will resolve and someone will contact me. I have been sending emails to the head office and the branch and only after 2 to 3 prompts then I get a reply stating they did not work on the area's of concern.
I resent the same email where the issues where identified from day 1 via pictures and descriptions, showing they adjusted and misaligned the drivers door and striking plate. Still no feedback I have sent another 2 prompts.
They are not interested in resolving the issue or owning up to the issues just simply ignoring my emails.
Can I please have someone senior who can make a decision on this matter to contact me .
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Replies (1)
Renew-it Rivonia's replyOfficial
15 Mar 2021, 07:52Good day Jerome
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the directors at the Rivonia branch for a quick resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the directors at the Rivonia branch for a quick resolution.
The Renew-it Team, always@yourservice.
Renew-it Rivonia's reply15 Mar 2021, 07:52
Official
Good day Jerome
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the directors at the Rivonia branch for a quick resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the directors at the Rivonia branch for a quick resolution.
The Renew-it Team, always@yourservice.