CO
Chris O
1 reviews | Active since Mar 2016
14 Oct 2020, 16:40
No confidence.
Vehicle went for a minor bumper respray due to a parking mishap. Was told vehicle was ready only to find misaligned body panels, bent bumper corner end and loose chrome strips. Zero quality control, but stuff happens. Was told it is ready 3 days later, sat in reception for 40 minutes to be told they lost the keys. Zero feedback unless I ask them for feedback, does not return calls. Now they're reviewing security footage to see where the keys went. Will my car stil be there tomorrow?
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Replies (1)Renew-it Rivonia's replyOfficial
15 Oct 2020, 08:32Good day Chris Thank you for taking the time to review us on this platform, Firstly, our apologies for not living up to your repair expectations. We treat every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Renew-it Rivonia's reply15 Oct 2020, 08:32
Official
Good day Chris Thank you for taking the time to review us on this platform, Firstly, our apologies for not living up to your repair expectations. We treat every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
