No communication

My car is sitting in disassembly for a week now, no updates. I call, get transferred around and eventually hang up. I write emails to the allocated service consultant, no response. Tried the chat option online and got responses which I can see for myself on the track progress tab online.

My car is sitting there worse part is they got all authorization from my insurance on the a week ago but still no progress and clear turnaround time. It’s so frustrating. All they should do is update me. “Hi this is the delay and 123 is being done and will be done by 123, apologies” they lack basic customer service s****s.

”Good day, to ensure a seamless repair process , we will now remove damaged parts and check for any unseen damages. Your appointed service consultant is ....... who will be in contact with you shortly. Contact: *** - *** - sms ...... to 48427”