Never take your car to renew it because will be damaged instead

I took my car in for repairs after a bumper bashing incident. I was assigned Issac as the person to deal with my claim / repairs . I couldn’t never get hold of him to begin with then when I do get hold of him there was always a story. 1st I was told they didn’t get authorisation from my insurance which I phoned insurance to check and found it that authorisation was long issued . 2nd after much fighting the car was ready, on collecting the car i noticed that the flash cover at the bottom wasn’t put back in and the colour on the bumper didn’t match the rest of the car . They then made up a story and a week later the flash cover was put back and i was told the car was ready, on collecting the car i mention the colours again and were told it is the correct colour. I insisted that the colour is wrong then colour expect was called who then confirmed that the colours do not match . Week later car was ready for collection , within 2km Of driving the car radar sensor warning comes on , i call back them back to correct this radar sensor issue. Week later car is ready for collection. So 6-8 weeks later the car was finally ready . Two weeks later we take the car to Mercedes’ and to our surprise Renew it actually glued some of the parts they broke back to the car so we don’t see the issues.

I’m in utter shock that a company like Renew it would do something like this . The service was poor and no communication at all unless you called and held on for hours before someone answers.