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Thando Twala.thando

1 reviews | Active since Jun 2022

02 Jul 2024, 08:52

My vehicle was in for front bumper repairs, there was a disconnect in communication throughout the process

My vehicle was in for front bumper repairs, there was a disconnect in communication throughout the process. I paid out of pocket which was frustrating enough but I constantly had to call in for updates. My car spent 2 weeks in painting and I was only told it was 1 week. Once all was done, my vehicle had to be taken back to disassembly due to a leaking radiator. I’m not sure how that was missed as a new radiator was included in my quote. When my vehicle was finally ready, I had to pay an extra 8k to settle the repairs, and that much also was not explained to me. Overall I had a horrible 2 months repairing my vehicle. I wouldn’t recommend!

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Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply02 Jul 2024, 09:20
Official
Good day Thando

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the management at Renew-It Rivonia.
 
The Renew-it Team, always@yourservice