Most probably the worst service of my life

I called in prior taking my car in and the receptionist said it’ll be a 5 day job which I was comfortable with as the damage was minor. I then took it in and only then was I told that after assessing the vehicle they found additional damage which they have to apply for (now what’s confusing it why would you ever trust me seeing the damage on WhatsApp either way - I don’t understand why) . Anywho, they waited and ordered the parts (mind you my car was parked for 2 full weeks there chilling - I called to ask for it as it was still very much drivable and Xolani said “they’ve stripped it already mam and are awaiting parts” so it meant I have no car and it’s just occupying their base there ) . 2 weeks later the parts arrived and they worked on it. It’s been over a month now and they’re still working on it. I keep calling Xolani everyday for an update and I keep writing emails too . He is very nonchalant and has no time to be updating any clients about their cars. Last week he said he’ll call me Monday morning with an update when I told him he won’t, I will be the one running after him again and he laughed and said no mam. Guess who’s laughing now? Me cause I ended up calling and emailing him for an update .

The customer experience here is a 0 . Mind you when I pick up the car? I need to pay them and thank them for a good job done. Purely utter waste of time and money.

Wouldn’t recommend at all