Like communicating with a ROCK

Have had absolutely appauling service from this branch. From having to go through to the branch because the service rep does not respond to emails or return phone calls - his direct cell number in his email is not even correct! - to getting no feedback from the representative even though I've made it abundantly clear how time sensitive this repair is. I have had to source the parts for them because they seem to be too incapable of doing it themselves and after having a fool proof solution, they cant be asked to answer their phone lines!

Really pathetic service. Even if their workmanship is good (which is yet to be seen), it wouldnt matter because you wouldnt know if the car is ready or not!