MK
Mbali K
1 reviews | Active since Nov 2020
03 Nov 2020, 16:14
Incomplete repairs
The repair work on my vehicle was not completed. They promised they'll do the work in January 2020 but to date nothing. I've made follow up with them even with their head office and I'm getting no joy. Worst customer service I've ever experienced. They never call you back then blame the receptionist, always tell you there are no notes on their system regarding your queries. Even their head office has not been of assistance to resolve the problems on my vehicle.
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Replies (1)
Renew-it Rivonia's replyOfficial
06 Nov 2020, 15:13Good day Thandekile M
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice.
Renew-it Rivonia's reply06 Nov 2020, 15:13
Official
Good day Thandekile M
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice.