1 reviews | Active since Jul 2009
Ignoring customers
Discovery booked our vehicle in at Renew it Rivonia. They fixed the vehicle to satisfactory. There was a discrepancy between them and the assessor with a bracket on the back and they said they will let us know about this. We reveived the vehicle and about 2 weeks after we wanted to use the GPS navigation on the radio and it didn't work. The Navigation SD card was not in the vehicle anymore. It was the last thinkg we thought someone would *****. I brought this to their attention and they said they are waiting to get a price from Hyundai for a replacement. Since then I have emailed them again and Nobody gets back to me. Is it really that hard to just get back to me? We are wating for information on the bracket and also the ****** Navigation SD card. They are very quick to help before they receive their payment. After that they ignore you like Covid. It's actually so sad!
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at the Rivonia branch and have been advised that they have ordered the SD Card and the estimated time of arrival for the part is tomorrow.
They will be in contact with you as soon as they receive it.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at the Rivonia branch and have been advised that they have ordered the SD Card and the estimated time of arrival for the part is tomorrow.
They will be in contact with you as soon as they receive it.
The Renew-it Team, always@yourservice.
It's really not that hard to just answer an email sent to you.
It really didn't have to go to this point, but it seems that is what needs to be done these days for anyone to just answer an email.
I await your contact.
Thanks again.
It's really not that hard to just answer an email sent to you.
It really didn't have to go to this point, but it seems that is what needs to be done these days for anyone to just answer an email.
I await your contact.
Thanks again.