If I could give zero stars I would: Shocking all round!

1. Timelines My car was involved in an accident on Christmas day last year and taken in to Renew-It on 6 January. We were assured by the assessor that once all the parts arrived, it would take 5-10 working days for the repair to be completed. It took 4 weeks for all the parts to arrive. I can’t really fault anyone for this given the general shortage in parts that I am aware of. However, thereafter, it took 4 weeks to repair the vehicle. This is twice the SLA that was expressed to me and there was absolutely no sense of urgency, no acknowledgement of the inconvenience caused and lax communication from the repairer.

2. Workmanship Since collecting my repaired vehicle I have noted the following: a. Poor blending of the paint for the new bonnet with the rest of the body. I had a used car assessor look at the car to make sure I wasn’t imagining this and he told me that shocking spray work had been done on my car without me telling him it had been repaired. This obviously affects the value of my car. b. The corners of the bonnet stick out and don’t merge with the shape of the rest of the car c. I’m getting an error message that my front collision sensors are dirty. We have washed the car and are still getting the same message. The only conclusion I can draw from this is that the workshop painted over the sensors d. There is a scratch on my rear bumper which wasn’t there when I took my car in for repairs