I will never take my car to Renew-it Rivonia again!!!

If you want your car repaired please don’t make a mistake of choosing Renew it Rivonia. My car was booked in for repairs on the 4th of September 2020 and after a month I received a call notifying me that the car is ready for collection. Upon arrival, I found out that

1. the door gaps were not normal so they promised to fix it and I had to book it in for another day. They did fix it but I feel like that was supposed to be picked up during their final checks.

2. The wheel alignment had to be done on the car which means they did not test drive the car before collection.

3. There was full of paint inside the car. I addressed the paint issue a couple of times and they’re were initially refusing to admit that it was over painting. But they finally admitted and they failed to clean it. They suggested they’ll have to ask one of their cleaning partners to clean it for them. They ignored my calls the whole week until I drove to their premises. Upon arrival, they gave me someone’s number who supposedly works for that company. He assessed the car and said I should come back on Monday and on Monday I needed the car and called the guy to reschedule. He told me he’ll only be able to assist me towards the end of November. That’s far, I called renew it to ask for another person in the company to assist me. They said I have to wait for this guy. I might be wrong but I doubt the company they’re talking about, which is approved by VW, has only one employee. I doubt it. It’s still not sorted.

4. When the car came back the boot was no longer closing properly. They refused to fix it, claiming that no repairs were done on the boot but when I took in the car, my boot was closing properly. They said I need to take it to VW since it’s not their issue, VW will be able to pick up the issue. VW assessed the car and said it was damaged as a result of the repairs done on the car, and those repairs were done by RENEW-IT RIVONIA. My insurance PMD spoke to them about this today but still they’re refusing to fix it.

Just a reminder, the car was booked in on the 4th of September and it’s still not finished. Most people complain about insurance not paying for their claims but PMD has been good. They didn’t give me any issues.

Also I understand we do make mistakes but if you’re not going to take initiative and admit, apologize and rectify your mistakes then something is wrong with you. With this being said, I would never whale my car to these guys again and I wouldn’t recommend it to anyone. I saw some reviews about them but I ignored it. Now I regret not considering those reviews. I’m even considering opening a case against them because my car is not in a good condition and they always lie and say they’ll meet the manufacturer’s standard. Based on my experience, that’s not true.