I expect a higher level of service and communication from a reputable panel beaters shop

I am writing to express my deep dissatisfaction with the service I am currently receiving from your panel beaters shop regarding the repair of my vehicle, [Mustang SIMMI GP]. The experience has been extremely frustrating and disappointing, and I hope that by bringing these issues to your attention, you will take appropriate action to rectify the situation and improve your processes.

I brought my car in on the 19 March for an assessment, got a call on the 26th March to say the only availability will be the 15, 27 or 30th May. I confirmed with Renew-it for the 15 May. On the 10th of my I had to contact Renew-it to ask if all is in order with me bringing my car in and the whole process.

I dropped my car off at 15:45 on the 15 May

I was advised ever second day I will get progress on my car. Which I did not receive I had to call to check.

Today I was advised that the panel beater department did not put the parts they took off my car back correctly so they cannot do paint work they will be sending it back to panel beater department. Even though on Thursday I got a call from Ashton advising me that the car is done and all cleared at pane beater workshop and is in the paint workshop currently being worked on. So clearly there are a lot of lies being told to me or staff at Renew-it clearly don’t know what they doing, so Thursday and Friday …was my vehicle being work on as they only figured out today they cannot work on it due to the panel beater department not correctly fitting the parts back correctly???????????????????

I would just like to inform you as well my car is in for paint work only!!!!! See pictures below taken by Renew-it

I dropped my car off on the 15 ( see pictures below from my tracking device) the car moved on the 16th and 17th may 18th and 19th is a weekend so no movement BUT!!!! The 20th,21st and 22nd there is no movement at all???? So was my car being worked on at all.

Last week Thursday I was promised my car will be ready for collection today or tomorrow morning, now with the mess up on Renew-it side I am advised by Ashton it will only be ready by Friday the 31st This is unacceptable and needs to be resolved urgently

When I was speaking to Ashton earlier , I did tell her I was going to call you. Which I am sure she did tell you , was this the reason my calls were not answered and 1 of my calls to you was even declined? Please advise? I expect a higher level of service and communication from a reputable panel beaters shop, and I am deeply dissatisfied with the treatment I have received as a customer thus far

Regards Samishka