TM
Temoso M
1 reviews | Active since Oct 2011
05 Jul 2023, 08:12
HT62HZGP - Incomplete Vehicle Repairs
My vehicle was send to Renew-It Rivonia, after 3 months of back-and-forth and claims of delays of parts by the OEM dealership, it was returned without 100% job done. I complained to both Shaylee & Americo, who promised to get back to me to complete the other items after the Telesure/Auto & General assessor came. Emails not rep**** to, no updates and 2 months later, I still follow up to no feedback. Their Customer service is bad, as they don't get back to us their clients. I am still awaiting feedback on the parts that were supposed to be replaced after they were quoted and approved by Auto & General. Matter escalated & no progress till to date.
Helpful (0)
Replies (1)0
Replies (1)
Renew-it Rivonia's replyOfficial
05 Jul 2023, 09:54 Good day Temoso, Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Rivonia.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Rivonia.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Renew-it Rivonia's reply05 Jul 2023, 09:54
Official
Good day Temoso, Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Rivonia.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Rivonia.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice