Horrible service
The worst experience of my life. My vehicle was booked in on the 5th of October 2020. The vehicle was disassembled for two weeks with nothing happened to the vehicle in this period I’m busy contacting Andrea my customer agent who was always busy and unavailable on the phone would leave messages she never returned them. On the week of the 19th my car started moving in to the various departments was promised that my vehicle would be completed by Friday which never happened. Only received the vehicle today the 27th of October 2020. With new dents on the car, window lock not working left rear mirror controller not working and lock unlock sound when the car closes
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Renew-it Rivonia's replyOfficial
28 Oct 2020, 08:30Good day Fikile Thank you for taking the time to review us on this platform, Firstly, our apologies for not living up to your repair expectation,We treat every complaint as serious and will endeavor to resolve the matter appropriately. The branch has advised you that the issues you are not happy with were not part of the authorization we received from your insurance hence they are corresponding with the insurance to log additionals.
We have addressed this issue with the management at Renew-IT Rivonia as well as your insurance company and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
We have addressed this issue with the management at Renew-IT Rivonia as well as your insurance company and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Renew-it Rivonia's reply28 Oct 2020, 08:30
Official
Good day Fikile Thank you for taking the time to review us on this platform, Firstly, our apologies for not living up to your repair expectation,We treat every complaint as serious and will endeavor to resolve the matter appropriately. The branch has advised you that the issues you are not happy with were not part of the authorization we received from your insurance hence they are corresponding with the insurance to log additionals.
We have addressed this issue with the management at Renew-IT Rivonia as well as your insurance company and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
We have addressed this issue with the management at Renew-IT Rivonia as well as your insurance company and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.