Horrible Customer Experience from Autorenew it Sandton and Greenstone.

What a joke...such ******* customer experience for such a big group is appalling. If this is how customers get treated, I must consider changing insurer (dial direct) as renew it is their supplier. My car, reg ETG804GP went 8n for repairs on 28 Nov 2019 and was taken in by renew it Sandton, nothing was done on the car after having called many times and eventually towards late Dec I was told they are moving the car to another branch (greenstone). I called greenstone in week one of Jan and was told that Sandton had not transferred the car yet and it’s in transit. I was told that greenstone was closed for holidays when the car was to be transferred - imagine the frustration I had.zero ownership or integration or communication in the group. I then get a note from a Lechaan a service manager after I complained to the operations manger for greenstone Wayne Miller after complaining on 9 Jan. On 15 Jan, Lechaan from greestone tells me it’s being inspected and that I should expect a two week lead time to completion. Now I get another branch (Sandton) telling me the car is with them and they are ordering parts. And the service person is now Charity at Sandton branch on my email to much horror. I then decide to call as I have been chasing regularly and sending emails with zero response. I then decided today to call renew it greenstone and they confirm the car is back at Sandton Rivonia branch. I call to ask for charity and to no avail ( the music when you are waiting to connect the call is irritating by the way - 10 minutes of that song when all I want is someone to answer). I called back and after being told again charity is on another line I called the manager Retha today around 4:15pm who promised she will check workshop manager and revert back to me. It’s almost two months just to replace front bumper of a car. I got told the car is in prep for painting and it’s been like that since Monday with no movement. Retha promised to call me back immediately and I am still waiting since 4:15pm. How horrible can service be in this day in age for such a big group as renew it. I have been sent from pillar to post across different branches and with no end in sight of when I’ll get my car. Meanwhile the insurance has pulled the rental car end of Dec already. Now I have to suffer with how to transport my children back and forth due to this ******* service. I am appealing to the auto insurers to carefully consider who they dish work out to and Dial direct must also consider the impact to their customers downstream...its more than just taking premiums as your customers lives get impacted. If your vehicle is with auto renew it.....start praying. The worst service I have ever seen and I hope my car is not damaged from the back and forth between branches and I pray nothing is missing from it either. Zero accountability and zero disregard for customers. Auto renew it if you read this, please finish my car as you have negatively impacted me and my children’s lives.