********** client services

If it was an option I would give this business ZERO stars for their pathetic service and putrid attitude. My vehicle was in for repairs in March (2018). After 2 weeks I receive a call to advise that he vehicle is ready for collection. Upon my personal inspection of the work carried out, I found that the workmanship was quite bad and left the vehicle at this branch for correction. They did not get this right until the third attempt. Following this I found that a brush panel within the car was damaged and I immediately reported it (and sent pictures). I was told to bring the vehicle back in so that it could be assessed. It's a great thing that they actually take pictures because it was found that the damage occurred while in RENEW-IT's possession. The workshop manager advised that it is their fault and will order a new brush panel for me which will take approximately 3 weeks. I was happy at this stage as I thought, mistakes do happen and here they are making right with what had happened. I guess it was too good to be true as a month had past from this commitment and upon querying the status of the order, I was totally ignored. After some time, I escalated this matter to the General Manager (Clinton Sampson) who assured me he would investigate this matter and resolve it. I understand that Clinton has since resigned. I sent an e-mail to a few people mentioned in Clinton's Out Of Office response - no response! It is now September 2018 and I am still waiting for resolution on this matter. After multiple attempts to resolve the matter civilly, there was no progress made. Guess they figured if I was ignored, I would just forget about it.

I will never recommend this establishment to anyone and will feel no remorse in speaking about my experience to anyone should I hear that they are planning to to business with RENEW-IT.