Great customer communication, poor quality control

I would have loved to give Renew It Rivonia more stars, because their customer service is very friendly and they do keep you up to speed on the progress of your vehicle repairs throughout its time there, but unfortunately Quality Control - a CRUCIAL element when it comes to vehicle repairs - was lacking in my case.

I took my car in for a bumper bashing and they returned it with an old, damaged part, although they claimed it had been fixed and damaged parts around the number plate replaced. A very elementary quality check would have told them the part was not in its original condition. Either this is a case of dishonesty, or their QC department needs a serious wake up.