Further damages caused whilst at Renew it Rivonia due to hail

I handed my car in for repairs on the 9th of November 2023, I was told that it would take approximately 10 working days for it to be repaired.

My car wasn’t even badly damaged to begin with.

I was told on the 14th of Nov that my car was damaged by the severe hailstorm which happened over that past weekend.

For 4 weeks now, I am being told the same thing by Isaac “we are still waiting for the authorization for hail”.

I have been severely inconvenienced by not having my car, and my brand-new car is worst of then I sent it in. I am very distressed by all this and extremely dissatisfied with the lack of information.

I understand that this was a natural disaster but for goodness’ sake, why do I have to keep asking about progress and how long does it take to get authorisation?

They are closing on the 14th of December for the festive season so I have no clarity on when I will get my car back.