Feedback and poor service leaves me stranded

Item: Renew-it Rivonia
Rating: 1
Author: Ereen M

My car was send there for repairs by the insurance after an accident. After 3 weeks, they have not yet started with my car. I only have a car rental for 30 days from the insurance. I have to give back the rental within 4 days. After enquiring on when the car will be ready, they could not give me a date. Saying that they need some suspension specialist. Which was the problem from day one. Only the suspension was damaged in the accident. Why wait 3 weeks before getting someone in to fix my car. The feedback is also not great! Now i will be stranded because I have no car.

Helpful (0)

Replies (2)

Renew-it Rivonia's replyOfficial

15 May 2018, 09:09

Good Day

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

Renew-it Rivonia's reply15 May 2018, 09:09

Official

Good Day

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

Ereen M's updateReviewer Update

25 May 2018, 09:59

This is an automated response from Renew-it Revonia. The service manager have not yet contacted me. I had to find other means to sort out this issue.

Ereen M's update25 May 2018, 09:59

Reviewer Update

This is an automated response from Renew-it Revonia. The service manager have not yet contacted me. I had to find other means to sort out this issue.