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coolexio C

1 reviews | Active since Apr 2017

23 Oct 2020, 04:23

Extreme inconvenience following incomplete repair job

I wrote a review previously on this issue, I got some attention for a brief period after which things have returned to how they were il.e. with me having to make constant follow ups, leaving a message with the receptionist and not getting the promised call back. The repair issue has not been resolved, I am told they are corresponding with the insurance to get it resolved but I get no feedback on this matter unless I follow up several times and the feedback is minimal. My car has been without proper light for about 4 months, I drive at night from work, and I get traffic stops constantly, my car is also overdue for service but I need the lights matter resolved in order to take it in. All of this has been extremely inconvenient and it does not seem to be treated with the urgency it deserves by the reps at Renew-it Rivonia.

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Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply23 Oct 2020, 10:02
Official
Good day Tebello
 
Thank you for taking the time to review us on this platform, Firstly, our apologies for not living up to your repair expectation,We treat  every complaint as serious and will endeavor to resolve the matter appropriately. The branch has advised you that the issues you are not happy with were not part of the authorization we received from your insurance hence they are corresponding with the insurance to log additionals.
 
We have addressed this issue with the management at Renew-IT Rivonia as well as your insurance company and they will be responding directly with you to find an immediate resolution. 
 
The Renew-IT Team, always@yourservice. 


cC
coolexio C's update23 Oct 2020, 10:08
Reviewer Update
I already know what they have advised, I am saying I am not receiving adequate feedback on the matter unless I follow up and that it's not treated with the urgency it deserves given how much of a road hazard having to drive at night and being stopped has become. That it wasn't part of the original authorization is not the contentious issue here, the repair job remains incomplete as established, the issue is the lack of urgency and feedback, to belabor the point.