EXCESSIVE LEAD TIME AND POOR COMMUNICATION

1. EXCESSIVE LEAD TIME AND POOR COMMUNICATION The repair involved a rear fender, a relatively straightforward job, yet the turnaround time was unacceptably long. What made this worse was the complete lack of meaningful communication around the delay. Every enquiry I made was met with vague, scripted responses that provided no real clarity or transparency. Customers deserve honest, proactive updates, not generic deflections.

2. OVERSPRAY ON THE OPPOSITE SIDE OF THE VEHICLE Upon collecting my vehicle, I discovered paint residue/overspray on the side of the car that was not even being repaired. This is a basic quality control failure. I called the shop in the morning and specifically requested that Brendyl return my call, but he did not. I was left with no choice but to drive myself for the matter to be attended to. Even after this visit, I am not fully confident that all affected areas were properly polished and restored.

3. INCORRECT SPARE WHEEL RETURNED WITH MY VEHICLE My spare wheel was removed during the repair process and was replaced with the wrong spare wheel, one that does not belong to my vehicle. I need to urgently understand why my tyres were being removed as part of a body repair in the first place.

The reason I collected my car on Wednesday was specifically that I needed to travel to Limpopo on Thursday. For the past two days, I have instead been driving on what should have been my spare tyre. My travel plans have now been directly impacted by this oversight, and I am still awaiting a resolution.

4. VEHICLE RETURNED DIRTY My car was returned in a dirty, dusty condition, including the interior and the spare wheel compartment. This reflects a lack of care and professionalism in the handover process. A basic valet or clean-up before return is a reasonable expectation.

5. DELAYED COLLECTION / DRIVER To resolve the spare wheel issue, I have been waiting over an hour for your driver to reach my home, a location less than 40 minutes from your shop. Every hour of delay is another hour my trip to Limpopo is pushed back.

I want to be clear: this was my second experience with Renew It, and it will be my last. I will not be returning, nor will I be recommending your services to anyone in my network. This is not a reflection of the Renew It brand; as I understand it, it is a reflection of the standards being upheld at the Rivonia branch specifically.