Don't trust Renew-it Rivonia with your prized possession

Renew-it-Rivonia.... You are worst, the absolute pits when it comes to customer service!!!! In fact it's non existent. After having my car for 3 weeks, you only make contact today to tell me that my car is ONLY L at disassembly stage!!!!REALLY!?! And I have called your offices for the last 3 weeks and my car was not even registered on your forsaken register. Your "persons-of-first-contact" could not find it on your systems. Then when you ask any further questions, they undertake to inform some relevant lady, one person, who would ALWAYS be unavailable. They would take your number and car reg AND NO ONE WOULD BOTHER TO CALL YOU BACK. LIVID IS AN UNDERSTATEMENT!!!! You are a disgrace. I should be in a courtesy car but due to your pathetic ways. I'm sitting in limbo. Should've taken my car to MARLBORO. Never had issues there!????????????????? Then Renew itRivonia say they are going to escalate my matter,having complained on their Facebook wall. A lady from the branch contacted me on two occasions (I think her name is Sandra) not explaining what had happened to my car over the weeks they had said nothing to me, while it was in their custody, about my car, but started explaining that they were to commence work on my car on 15 November 2017( day of the call) when in fact my insurance, on her own version, had sent them authorisation to commence repairs on the 7th November. But she could not explain the 8 day delay and sought to revert regarding that issue. When she called me back, she had anew version regarding why they had kept my car without authorisation for that long, she told me a blatant lie, that she was informed that they had to strip my car for the repairs assessment. Unbeknown to her, I knew when the assessment was done and the report thereof was sent to my insurer. It was all done in my presence at the premises of renew it. Thus my car was never stripped for assessment. When I informed the lady about what had actually transpired versus what she was informing me, she undertook to call me back, after speaking to her team, which she has not done to date. Please help me with these people, worst service I have EVER received and they have shown no remorse or commitment to deal with the matter expediently and effectively