CS
Chelsea S

1 reviews | Active since Apr 2024

17 Apr 2024, 12:31

Don't expect yo get your car back soon.

If you car ever gets sent here don't expect it back for at least 3 months. My car went in for hail damage middle Jan and I still don't have it back. They can never give accurate updates on when I will get it back, it gets pushed back a week every week it seems. They don't care that it's causing you inconvenience and that insurance companies only provide a hire car for 30 days. The rest is just 'sorry but thats your problem'. It's not like my car had major intricate parts that needed to be replaced. They will take you car apart before having the parts, just to be sure that you can't get your car back and make your life as difficult as possible. There's is 0 compensation to your for their incompetence. If your insurance insists on them, change insurance.

0
Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply17 Apr 2024, 21:09
Official
Good Evening Chelsea Schlebush 

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the management at Renew-It Rivonia. As advised i have logged a ticket and we will take it from there. The Renew-it Team, always@yourservice 

CS
Chelsea S's update18 Apr 2024, 06:39
Reviewer Update
This is the 3rd time we have made a review between myself and my mom, and we get the same reply every time. I'm still waiting to see what addressing it with management means because nothing changes. So either this is a lie, or management is not interested.