CM
Coaster M
1 reviews | Active since Jul 2018
27 Sept 2023, 19:32
Don’t dare set a foot 🦶 BAD QUALITY !
They are bad, poor communication, poor workmanship, poor decision making (repair or replace) Very bad quality overall, NO POST REPAIR 🧑🔧 QUALITY CHECKS!
I’m here sitting with a car which lost over 100k in value due to Poor 💩 work.
- missing parts - incorrect paint 🎨 - unfinished repair - dents - poor workmanship - substandard parts
Helpful (0)
Replies (2)0
Replies (2)
Renew-it Rivonia's replyOfficial
28 Sept 2023, 11:37 Good day Coaster , Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Rivonia. The branch advised that the issues you have mentioned were not part of the authorization, however they have been trying to get hold of you regarding the paintwork.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Rivonia. The branch advised that the issues you have mentioned were not part of the authorization, however they have been trying to get hold of you regarding the paintwork.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Renew-it Rivonia's reply28 Sept 2023, 11:37
Official
Good day Coaster , Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Rivonia. The branch advised that the issues you have mentioned were not part of the authorization, however they have been trying to get hold of you regarding the paintwork.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Firstly, our apologies for not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Rivonia. The branch advised that the issues you have mentioned were not part of the authorization, however they have been trying to get hold of you regarding the paintwork.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
CM
Coaster M's updateReviewer Update
28 Sept 2023, 11:54Hi Mr/Mrs “Renew-it Team”
What was not part of authorisation?
- missing parts : My car had interior rear door cover ( you did not put it back or return it after repair 🧑🔧 - do you need authorisation to install part your Removed from the car??????)
- incorrect paint 🎨 ( you chose to use the wrong paint - FOR What? why ? why proceed with painting with the wrong paint? Why release the car ? — DID YOU RECEIVE Authorisation for the wrong paint 🎨 perhaps 🤔???
- unfinished repair - your technicians went ahead with installation of engen cover without fender liners (WHY ? How do you expect it to be secured, YOU ONLY NEEDED COMPETENT STAFF TO KNOW THAT IT COULD NOR BE INSTALLED - Not authorisation!
- dents - the door you repaired is an absolute Messs! You should have informed the insurance that the door cannot be repaired once you realised it was bent, and still with dents after spreading and mending it with body fillers! YOU NEEDED THE BRAIN 🧠 TO MAKE THE RIGHT DECISION - NOT AUTHORISATION
- poor workmanship : The whole painting you did on the car has marks, Bubbles and Paint flow stripes ! You didn’t need authorisation to do the right thing but COMPETENT STAFF AND RIGHT TEAM OF QUALITY ASSURANCE
- substandard parts : DOOR SEALS AND The RUBBER IF EVER REPLACED WAS REPLACED WITH POOR ONES!
What was not part of authorisation?
- missing parts : My car had interior rear door cover ( you did not put it back or return it after repair 🧑🔧 - do you need authorisation to install part your Removed from the car??????)
- incorrect paint 🎨 ( you chose to use the wrong paint - FOR What? why ? why proceed with painting with the wrong paint? Why release the car ? — DID YOU RECEIVE Authorisation for the wrong paint 🎨 perhaps 🤔???
- unfinished repair - your technicians went ahead with installation of engen cover without fender liners (WHY ? How do you expect it to be secured, YOU ONLY NEEDED COMPETENT STAFF TO KNOW THAT IT COULD NOR BE INSTALLED - Not authorisation!
- dents - the door you repaired is an absolute Messs! You should have informed the insurance that the door cannot be repaired once you realised it was bent, and still with dents after spreading and mending it with body fillers! YOU NEEDED THE BRAIN 🧠 TO MAKE THE RIGHT DECISION - NOT AUTHORISATION
- poor workmanship : The whole painting you did on the car has marks, Bubbles and Paint flow stripes ! You didn’t need authorisation to do the right thing but COMPETENT STAFF AND RIGHT TEAM OF QUALITY ASSURANCE
- substandard parts : DOOR SEALS AND The RUBBER IF EVER REPLACED WAS REPLACED WITH POOR ONES!
CM
Coaster M's update28 Sept 2023, 11:54
Reviewer Update
Hi Mr/Mrs “Renew-it Team”
What was not part of authorisation?
- missing parts : My car had interior rear door cover ( you did not put it back or return it after repair 🧑🔧 - do you need authorisation to install part your Removed from the car??????)
- incorrect paint 🎨 ( you chose to use the wrong paint - FOR What? why ? why proceed with painting with the wrong paint? Why release the car ? — DID YOU RECEIVE Authorisation for the wrong paint 🎨 perhaps 🤔???
- unfinished repair - your technicians went ahead with installation of engen cover without fender liners (WHY ? How do you expect it to be secured, YOU ONLY NEEDED COMPETENT STAFF TO KNOW THAT IT COULD NOR BE INSTALLED - Not authorisation!
- dents - the door you repaired is an absolute Messs! You should have informed the insurance that the door cannot be repaired once you realised it was bent, and still with dents after spreading and mending it with body fillers! YOU NEEDED THE BRAIN 🧠 TO MAKE THE RIGHT DECISION - NOT AUTHORISATION
- poor workmanship : The whole painting you did on the car has marks, Bubbles and Paint flow stripes ! You didn’t need authorisation to do the right thing but COMPETENT STAFF AND RIGHT TEAM OF QUALITY ASSURANCE
- substandard parts : DOOR SEALS AND The RUBBER IF EVER REPLACED WAS REPLACED WITH POOR ONES!
What was not part of authorisation?
- missing parts : My car had interior rear door cover ( you did not put it back or return it after repair 🧑🔧 - do you need authorisation to install part your Removed from the car??????)
- incorrect paint 🎨 ( you chose to use the wrong paint - FOR What? why ? why proceed with painting with the wrong paint? Why release the car ? — DID YOU RECEIVE Authorisation for the wrong paint 🎨 perhaps 🤔???
- unfinished repair - your technicians went ahead with installation of engen cover without fender liners (WHY ? How do you expect it to be secured, YOU ONLY NEEDED COMPETENT STAFF TO KNOW THAT IT COULD NOR BE INSTALLED - Not authorisation!
- dents - the door you repaired is an absolute Messs! You should have informed the insurance that the door cannot be repaired once you realised it was bent, and still with dents after spreading and mending it with body fillers! YOU NEEDED THE BRAIN 🧠 TO MAKE THE RIGHT DECISION - NOT AUTHORISATION
- poor workmanship : The whole painting you did on the car has marks, Bubbles and Paint flow stripes ! You didn’t need authorisation to do the right thing but COMPETENT STAFF AND RIGHT TEAM OF QUALITY ASSURANCE
- substandard parts : DOOR SEALS AND The RUBBER IF EVER REPLACED WAS REPLACED WITH POOR ONES!