Do not use Renew-it Rivonia

It is a shame that we should use Hellopeter to get a better service.

Please do not use Renew-it Rivonia for your vehicle repair. We waited for the spares to be ordered, it was arranged in that way, before we booked the vehicle for repair. When I spoke to them on the phone, they said an estimate of 10 working days. When we booked the vehicle, it was suddenly 15 working days. Fine, not the biggest problem. But I had to phone to get an update, and every time they have NO CLUE on the status of the vehicle. Every time they have to phone me back to give me an update (which never happened). Then I would get an update that they found extra damage (which is not true) or they waiting for parts (which should not be the case, the parts were supposed to be there before the vehicle was booked in - have this on email) or they requested more labor hours from the insurance, they just could not get there story straight. I wonder if it is an automated response when a customer phones.

This has been ongoing for the last 3 weeks. Got an update last week the vehicle is in re-assembly. Phoned to find out when we can pick up the vehicle (the 8th of May is 15 working days). Again, could not get a straight answer other than extra damage found and waiting for spares. Just note, they can't tell me what the extra damage is or give me a report on what extra damage they found, are we not supposed to be informed?

When I got upset (after I requested call backs 5 times), then it suddenly came to light that they are waiting for the head light (that is part of the original quote and damage) and now they are blaming the vehicle parts supplier for the delay. They are telling me now to follow up with said vehicle parts supplier. My question remains; the arrangement was that all the parts should be in the workshop before the vehicle is booked in. Why is the head light not there? And no-one can answer this question or is willing and able to assist. Now we are looking at only getting the vehicle back 21 working days after the vehicle was booked in. And they are just of the opinion that they don't give a ****, it is our problem.