KK
Kyle K
1 reviews | Active since May 2021
11 Oct 2021, 16:50
Disturbing communication
I was told on Friday (8 October) that I'd be called later to book my car in to fix my windscreen wiper that they did not install properly. I phoned at about 10am this morning to find out what was happening, and the receptionist said I'd get a call later. It's 16h50 now, I have been trying to call numerous times to find out what's happening. Really disappointed.
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Replies (3)0
Replies (3)
Renew-it Rivonia's replyOfficial
12 Oct 2021, 07:57Good day Kyle Koekemoer
Thank you for taking the time to review us on this platform.
Firstly, our apologies for lack of communication ,workmanship , poor services received ,Delays in repairs and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Renew-IT Rivonia and they will be in contact with you.
The Renew-it Team, always@yourservice
Renew-it Rivonia's reply12 Oct 2021, 07:57
Official
Good day Kyle Koekemoer
Thank you for taking the time to review us on this platform.
Firstly, our apologies for lack of communication ,workmanship , poor services received ,Delays in repairs and the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Renew-IT Rivonia and they will be in contact with you.
The Renew-it Team, always@yourservice
KK
Kyle K's updateReviewer Update
13 Oct 2021, 11:14I recieved this reply but have not received any reply privately.
KK
Kyle K's update13 Oct 2021, 11:14
Reviewer Update
I recieved this reply but have not received any reply privately.
Renew-it Rivonia's replyOfficial
14 Oct 2021, 08:13The warranty advisor will contact you
Renew-it Rivonia's reply14 Oct 2021, 08:13
Official
The warranty advisor will contact you