BW
Beverley W

1 reviews | Active since Sept 2024

20 Sept 2024, 09:50

Dissatisfied with service repairs.

Good day.

I relocated to Eastern Cape, but months before I relocated I had some mechanical repairs done on my vehicle. Before I returned to Eastern Cape, I took my car in for a service, and the service consultant at the time pointed out some serious concerns and said that my car was not properly fixed. I have sent emails at the time to Renew-it - Brendhan and Veronique - and they assured me that there was nothing wrong with the vehicle. I now drove into a pot-hole, and when I took it to a local service consultant in East London, the VERY SAME issues that were identified then are now a major concern. I specifically stated in my emails that I will accept NO liability if anything is wrong. I have now emailed First for Women as well as a gentleman by the name of Lloyd which I saw on Linkedin is the operations manager. The repairs now is going to cost me R29 000, and there is no way in hell that driving into a pot-hole could have bent my suspension, damaged my control panel, etc etc. I have all the proof as well as videos taken by the auto-bodyworks company and they are in agreement that the damage from the pot-hole could not have caused such major mecanical issues. I am not getting any feedback from you guys, and if this platform does not work then I will contact the Ombudsman as I do not have the money to correct this, and it was already brought to your attention at the time.

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Replies (3)
Renew-it Rivonia
Renew-it Rivonia's reply20 Sept 2024, 10:25
Official
Good day Beverley Van Wyk

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the management at Renew-It Rivonia. The Renew-it Team, always@yourservice 
BW
Beverley W's update20 Sept 2024, 10:30
Reviewer Update
This is undoubtedly an automated response that is given to all negative reviews and renew-it has an automated response for all positive comments as well!!!!!!
BW
Beverley W's update20 Sept 2024, 10:31
Reviewer Update
How about responding to my emails that I have sent, or answering my calls