Dismal communication, no after service care, rushed

Has a minor incident in September 2022 and, by way of insurance, brought my car in to have the passenger door and fender resprayed with minor panel beating shortly thereafter. During the three weeks my vehicle was in their facility it was necessary for me to constantly follow up and find out what the cause of delays were, eg three days to prepare to paint?? When the process was finally done I was escorted to the car for a quick overview and then immediately asked to sign a positive review for the business which, considering the relief of having the car back and lack of experience, I was happy to do. I did discover in short time that one small cover hiding the door's assembly was missing but numerous mails of enquiry fell on deaf ears. After a couple of weeks I also noticed how rushed some parts of the job was, with the paint finish in some areas clearly showing a lack of attention or care (the vehicle is red so it's not hard to spot where a panel wasn't completely disassembled in order to fully cover the primer). Honestly I do not wish anyone ill but there is either a lack of capacity or care here, so would suggest that the business look at this. It's easy to forget that you're just working on yet another piece of metal or plastic, but that is someone's pride and joy that they cherish and value.