1 reviews | Active since Aug 2022
DISGUSTING SERVICE PATHETIC WORKMANSHIP!!!
I had my vehicle for a mere 4 days before it was caught in the terrible hail storm in November 2023. Momentum advised i take the car in to Renew It Rivonia. I have done so on the 10th January 2024. Today is 47 DAYS since i have been without my vehicle! I have been to Renew it 2 weeks ago as i was told by Ashton (the contact at Renew it) that my vehicle is ready for collection! The vehicle had overspray in many areas, the panels had massive gaps, the rubber for the windscreen was not put back AND there were still numerous nicks and dents still on the vehicle! After numerous numerous calls and messages EVERY SINGLE DAY to Renew it, i was told the vehicle is finally ready this morning. My son has gone in to collect the vehicle and it is STILL NOT REPAIRED. There are massive gaps, and terrible overspray or places the paint hadnt dried properly ! I dont understand this at all, is not the PRIMARY JOB OF RENEW IT TO REPAIRS DENTS ??? How then do they just not get it right??? For the 43 days that i have not had a vehicle, i hired a vehicle as well as had to uber EVERY SINGLE DAY! Do u have ANY IDEA what that has costed me for 43 days not mentioning the inconvenience as well as danger this has put me in??? I finish work late I often need to buy stock i have family commitments, DO U KNOW WHAT THAT IS LIKE WHEN U HAVE TO UBER ON EVERY TRIP???? I HAD ENOUGH! I no longer even want this vehicle any longer as it seems it will never ever be put back in the same perfect condition as it was prior to me taking it to Renew It! FURTHERMORE, I expect compensation from Renew It for the ehailing services i had to utilise as well as the car rental i used due to their shoddy work and absolutely SHOCKING WORKMANSHIP and INCONVENIENCE! I am disgusted!
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia and i have included you on the email i have sent out.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Rivonia and i have included you on the email i have sent out.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
