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Asande D
1 reviews | Active since Nov 2020
08 May 2021, 08:28
Disgusting customer service
I wrote a review on Hello Peter about the bad service i received at Renew it Rivonia. They stole my spare wheel which I am yet to receive and broke my back light. Brendhan the manager said that he would get someone to cone fix that light and return my brand new spare wheel before easter! We are now in May and he is not taking my calls and not responding to emails. I got a call from someone from renew it after my initial review saying they received my complain and will sort it out soon but no one called to try assist there after. I am appalled at the bad service from renew it!!!
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Replies (1)Renew-it Rivonia's replyOfficial
10 May 2021, 08:39Good morning Asande
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Renew-it Rivonia's reply10 May 2021, 08:39
Official
Good morning Asande
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your service and repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
